![]() "The 80-20 rule is often believed to be true in most things. "About 20 percent of the bugs causes 80 percent of all errors, and-this is stunning to me-1 percent of bugs caused half of all errors."īut one analyst said that customers should not come to the conclusion that the 80-20 bug ratio will make it easier for Microsoft to clean up problems with its software. "One really exciting thing we learned is how, among all these software bugs involved in the report, a relatively small proportion causes most of the errors," Ballmer wrote in his three-page memo. The automated error-reporting tool enables customers to relay errors to Microsoft in a condensed "mini-dump" format, which simplifies the process, Ballmer said. And that error-reporting tool will be part of the forthcoming Windows.Net Server 2003. For one thing, there will be faster bug-fixing as a result of an error-reporting facility embedded in Office and Windows. ![]() 2, Microsoft CEO Steve Ballmer highlighted initial progress being made on the company's Trustworthy Computing initiative, an effort rolled out by the vendor last January to improve its reputation in the reliability and security arenas. In an e-mail update sent out broadly to enterprise customers on Oct. In recent months, Microsoft has learned that 80 percent of the errors and crashes in Windows and Office are caused by 20 percent of the entire pool of bugs detected, and that more than 50 percent of the headaches derive from a mere 1 percent of all flawed code. One common adage in the IT industry is that 80 percent of all end users generally use only 20 percent of a software application's features.
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